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FAQ's

• How many days do you need to ship my item?

  We usually ship within 2-6 hours or 1-3 business days.
  If you do not receive an email confirming the shipment, please contact our service team.
  

• How long should I wait for delivery?

  You can refer to our Shipping & Delivery section at the bottom of our website.

• What is the shipping cost?

  Shipping is FREE worldwide for all items.

• Do I pay any custom fees or taxes?

  Paying import taxes and customs duties is the duty of the buyer. The buyer is responsible for any import duties or taxes.

• I have placed an order with multiple items recently, can I combine them into one package?

  We have 6 different warehouses in different countries. When you order multiple items at one order, each item will be shipped separately. They will arrive to you in single packages. The shipping is free worldwide, so it does not affect your cost.

• What is Buyer Protection?

  Buyer protection allows buyers to shop confidently on our website. The buyer who buys a product from any seller is protected by us.
  
  You are protected in the following cases:

  
  The product you ordered did not arrive on time as promised by the seller.
  If the product you buy turns out to be the wrong product.
  For more information, see the Order Protection and Buyer Protection information.

• How can I track my order?

  You can track your order in the 'TRACK ORDER' section in the buttom of website.

• Send us an email

  Need Help? Send us an email at support@virtualmaqazin.com and we will reply as soon as possible.